The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support
when you have provided your affirmative consent, which you may revoke at any time
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
email - email@example.com
For purposes of EU data protection law, I, Alison Rinaldi, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org
All orders will arrive gift wrapped in pretty tissue paper and an ivory organza bag, if you are purchasing more than one item I will usually assume they are for the same person and wrap them together if you would like any items wrapped separately please just leave me a note at checkout where it says "note to seller"
All orders will be sent out with gift receipts (no prices will be shown) and a full receipt will be sent to your email, if you are sending directly to the recipient you can upgrade to add a gift card with a message at checkout for a small additional fee or you can leave a free message which will be printed onto the gift receipt, if the gift card is added but no message is left I will leave the card black for you to fill out
All of my designs can be customised to your preference, if you would like me to make any alterations to any of my designs or you have any questions please just send me a message, i am usually quite quick to reply
Gold-filled jewelry is composed of a solid layer of gold constituting a minimum of 5% of the item's total weight which is mechanically bonded to a base metal of usually either sterling silver or brass
Most gold-filled pieces of jewellery will have the same appearance as solid gold. The layer of gold on gold-filled jewellery is 15 to 25 times thicker than that produced by regular gold plating and 15 to 25 times thicker than that produced by gold electroplate
To keep your jewellery clean i always recommend polishing with a soft dry cloth (a silver cloth can be used for sterling silver items) gold filled and vermeil must only be polished very gently with a soft dry cloth and never with anything abrasive. Storing in an airtight container or bag if your jewellery is not going to be worn for a period of time will help prevent tarnishing and keep your jewellery clean
Please remove jewellery before bathing, showering, swimming, playing sport or using any cleaning chemicals. Cleaning chemicals, soaps, chlorine and sea salt can be damaging to natural gemstones, sterling & fine silver, gold filled & vermeil metals
Ethiopian Opals are hydrophane which will absorb water and fluids rapidly any impurities in the water will stay in the stone which causes them to discolour, lose their fire, become brittle and break
Please always remove Opal jewellery when bathing, showering, swimming, cleaning etc and follow general jewellery care instructions as above